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How Does Shadowville Keep On Top of Fraud/Scammers?

Resolved Ticket

UserPost

2:36 am
January 2, 2010


illest wun

Seasoned Veteran

Posts: 651

1

Slantize,

Regarding this:

11. When can I expect my beats after making payment?
The fastest form of payment is by credit card or bank funds via Paypal. Upon successful authorization of payment, you will immediately receive a download link to obtain the master file of the beat you purchased. Track separation will arrive digitally from our studio within 1-5 days. 


Im curious to how svp is able to avoid scammers who chargeback from paypal since it does not cover digital download items. Ie if a customer downloads the master file and track seperation and then uses chargeback saying they didnt receive it, then the customer has the items and makes svp pay for the cost…or furthermore people that use stolen credit cards or do chargeback through the credit card. What data do you use to fight these cases should they arise (don't you need a signature for proof), and how do you minimize the amount of these cases?



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2:51 am
January 2, 2010


Shadow

Posts: 5958

Somewhere near a bunch of beavers….

2

if i remember correctly, you must sign a document for leases and full purchases so they would recieve a signature there. Should the card be stolen it is out of Shadowville production's hands (as far as im aware) the card company must be on top of things as should the card holder by addressing the stolen or lost card to their company and they cannot retain the money by taking it away from shadowville as its not their fault. that much i do know cuz it happens at my old retail store all the time.


however that chargeback thing i dont know about…But i am aware that when the link for digital download is sent, slantize or whomever checks the activity of the link will be notified for any downloads. And if it comes to the point where they tell paypal that they did not recieve the ''goods'' or ''service'', paypal would lead an investigation which would take sometime to follow through, and in shadowville's defense they have proof of download from the link-they can easily register the i.p address and forward it to paypal and paypal can make a formal request to the local police to warrant (usually dont even need it these days with cable companies) to reveal the address of the i.p etc….thats my assumption though, dont know for sure.


But i am interested in this

I don’t own Shadowville

2:53 am
January 2, 2010


Dezi

Master Shadowvillian

Posts: 4044

Digital Velocity

3

Thats an awfully fishy question Illest LMFAO

3:09 am
January 2, 2010


Shadow

Posts: 5958

Somewhere near a bunch of beavers….

4

tim treezy aka Dezi said:

Thats an awfully fishy question Illest LMFAO


LOLOLOL

I don’t own Shadowville