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Slantize, I have a Question

Resolved Ticket

UserPost

2:04 am
March 7, 2010


souppha

Fresh Meat

Posts: 8

1

I just purchased blanket license to two of your beats, one of the beats titled “never let go” was received and i got the license downloaded, im trying to download the other license for perspiration but I cannot, also i keeping getting nonreply emails about my purchase which are totally wrong


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2:07 am
March 7, 2010


souppha

Fresh Meat

Posts: 8

2

Dear Slantize, also my payment for “never let go” was posted to my bank account but not the persperation beat, I was hoping this would be an easier experience but now causing me issues with my emails, I want to buy from you in the future but this spam thing on my email gotta stop

2:08 am
March 7, 2010


souppha

Fresh Meat

Posts: 8

3

Order # is 10840-1 Thank you

2:13 am
March 7, 2010


Slantize

Posts: 859

Brooklyn, NY

4

I am looking into this matter for you. It seems that you made the purchase for Perspiration after the completion of the original order, and a glitch in the code has caused it to be stuck in an endless loop. I will have our programmers look into this matter and fix it asap.

Art is the Ability to Control Other’s Emotions With Your Mind.

2:14 am
March 7, 2010


souppha

Fresh Meat

Posts: 8

5

This is the following email i get every ten minutes?

Your order from Shadowville.com is complete. Congratulations!

For your records, here is the information about your order:

Order Number: 10840-1
Merchant Authorization ID:

Order Items:   (P.S. the following items are not what I purchased at all even though the total is correct

SYNCH LEASE Get Ya Game On Pt. III    $99.99
TRACK SEPARATION for Get Ya Game On Pt. III    $34.99
ORDER TOTAL: $69.98

11:52 pm
March 8, 2010


souppha

Fresh Meat

Posts: 8

6

Dear Slantize,


Any updates yet??


Apreciate it alot

1:12 am
March 9, 2010


Slantize

Posts: 859

Brooklyn, NY

7

Hi,

The glitched order confirmation notices seem to have stopped. Are you still getting them?

Art is the Ability to Control Other’s Emotions With Your Mind.

1:19 am
March 9, 2010


souppha

Fresh Meat

Posts: 8

8

Yeah the email stopped but I still can't download my license for perspiration, “Never Let Go” is pending payment from my bank account but I don't see perspiration pending at all so I don't know if I got charged for it or not, maybe I can get an official reciept confirmation so I know specifically what I got!!


Thanks Slantize for your quick response

12:32 am
March 14, 2010


souppha

Fresh Meat

Posts: 8

9

Hey Slantize, I still didn't get charged for perspiration, I thinking it was for 29.99 the special, but im not sure, can you double check on that for me?? Never let go was already charged, Thanks!!

11:01 pm
March 24, 2010


Slantize

Posts: 859

Brooklyn, NY

10

Souppha,

You were never charged for Perspiration, and thus the beat was never delivered to you. To purchase the beat, you would have to license it again.

Art is the Ability to Control Other’s Emotions With Your Mind.