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Track separation disappearing

Resolved Ticket

UserPost

3:41 am
January 6, 2013


1789.110

Journeyman

Posts: 92

1

Hi,

I purchased on July 2012 a Lease + Track Separation bundle for a beat, and it was fine. But as I log on today, I notice the track separation files have disappeared, and they are back to “processing”. Now I know how long this producer takes to upload his track separations, cause some people I know ordered from him, and I DON’T want to wait this time. Please fix this ASAP. Order #19509.

Thanks.


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1:55 pm
January 6, 2013


John Gee

Posts: 2170

Southern Mississippi

2

Did you download the files when they were previously available?

www.facebook.com/johngeemusic \ www.youtube.com/johngeemusic \ www.twitter.com/johngeemusic

2:35 pm
January 6, 2013


1789.110

Journeyman

Posts: 92

3

Yes, one time before going to a studio. But the deal is, I never saved them (the studio didn’t either) because I thought I could access them anytime on Shadowville. And long story short I’d just need these damn track separations again before next month. I like Shadowville and I really hope this “disappearing” is temporary.

2:46 pm
January 6, 2013


Slantize

Posts: 859

Brooklyn, NY

4

1789.110 said:

Yes, one time before going to a studio. But the deal is, I never saved them (the studio didn’t either) because I thought I could access them anytime on Shadowville. And long story short I’d just need these damn track separations again before next month. I like Shadowville and I really hope this “disappearing” is temporary.


Hi. It is a temporary thing. We have disabled access to all track separation files temporarily until some re-structuring of our file delivery system is updated. Please give it about 1-2 days.

Art is the Ability to Control Other’s Emotions With Your Mind.

8:28 pm
January 8, 2013


Slantize

Posts: 859

Brooklyn, NY

5

You should now be able to fully access your previous track separation files.

Art is the Ability to Control Other’s Emotions With Your Mind.

4:37 pm
February 1, 2013


taneja.mann

Fresh Meat

Posts: 2

6

On Jan 04th 2013, I placed an order of TRACK SEPARATION for Your beat “One More Time” Then last he mailed me On Jan 10th 2013 and One of your Customer Service Representative Said to me “They’ve been having technical issues with the
server ” But Still NO RESPONSE from your side . . . its impossible to get a reply with mail Cause i’ve tried it so many times and i am fed up with this AND NOW THE NEW PROBLEM your Beat “One more time” Showing Unavailable . . .See Brother I’m Just a simple poor man from INDIA . . I need Help . . I’m stuck now :( . . what should i do now . . .I like Shadowville So much that I keep on telling my friends about this Site and I really hope this problem is temporary. Now Please confirm me how long this producer takes to upload his track separations, and Please I DON’T want to wait this time. Please fix this ASAP.Please For God Sake . . .Could you please give me a tentative time for my delivery ? when are you going to send me those files ? My Order #21229

Thanks