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Track Separation Never Received

Resolved Ticket

UserPost

2:14 am
January 2, 2011


Tuan X

Fresh Meat

Posts: 4

Brooklyn, NY

1

I purchased track separation for two beats, one of them MANY months ago, & never received it. One order number was #11979 for “Anatomy Of A Hustler” & the other is #10500 for “In Me” … I really need the track separation for those two beats. Please get back to me ASAP.


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1:53 pm
January 2, 2011


Shadow

Posts: 5958

Somewhere near a bunch of beavers….

2

have you checked your “My Account” in the top right corner, and then by clicking on TRACKS, it may be there. If not, I will forward this to administration asap.

I don’t own Shadowville

11:32 am
January 4, 2011


Tuan X

Fresh Meat

Posts: 4

Brooklyn, NY

3

Yes I've checked, it's not there. Please do.

5:45 pm
January 9, 2011


Tuan X

Fresh Meat

Posts: 4

Brooklyn, NY

4

Hi, I'm still waiting for an update on my track separation issue.

5:53 pm
January 9, 2011


Slantize

Posts: 859

Brooklyn, NY

5

The order numbers you provided show no record of a track separation purchase, only licenses themselves. Are you sure you don't have the order confirmation # for the separate track separation purchase(s)?


This is what order #11979 shows:


Beat ID Product Licenses Price
1306 BLANKET LEASE Whatever You Like Blanket Lease, 39.99
1317 BLANKET LEASE Book of Revelations Blanket Lease, 39.99
1025 BLANKET LEASE Anatomy of a Hustler Blanket Lease, 39.99
1118 BLANKET LEASE Don't Compare Me To You Blanket Lease, 39.99

Total: 159.96


And this is what order #10500 shows:

Beat ID Product Licenses Price
697 BLANKET LEASE In Me Blanket Lease, 39.99
Total: 39.9

Art is the Ability to Control Other’s Emotions With Your Mind.

6:52 pm
January 9, 2011


Tuan X

Fresh Meat

Posts: 4

Brooklyn, NY

6

Here's a screenshot of My Tracks section on Shadowville … image link here … 5341272814_08870dce6e_o.png … If you'd like a full window screenshot I'll send that as well. That is all I can provide. I KNOW I distinctly purchased track separation for those tracks because I have concepts and write outs of how I was going to arrange the sounds and layers & I'm 1000% positive w/ Anatomy Of A Hustler because it was SO recent of a purchase.